Renzacci UK plc has a highly trained team of salaried Engineers to cater for all the servicing requirements of our clients.

Each engineer has a comprehensive compliment of spare parts on their vehicles and can draw from over 2150 different spare parts held in our stores in West London and is continually monitored to ensure that we have the range and number of spare parts to meet projected demands.

All servicing on drycleaning machines is now required to be documented by the Solvent Emissions Directive, Guidance Notes 6(46)/04, and after a full service, our engineers will leave you with the necessary paperwork required in order to comply with the legislation's requirements.

We have also invested heavily in infrastructure by installing satellite trackers to locate all our vehicles so that we know where an engineer is at any moment of the day and we can then let our clients know of accurate ETA’s and departure times.

In March 2004 we rolled out a new bar code scanning system linked to our main server which will provides an accurate stock controlling system for each engineer’s vehicle, an investment of over £8000.

We can usually have an engineer on site within 3-4 hours of a call being placed and as far as we know, we are the only company in the UK that has this sort of response time.

We also pride ourselves on the level of our telephone support and will always try to help a client solve a problem over the telphone rather than trying to generate a service call with subsequent charges.  In addition we do not charge National or Premium rate call charges to contact our support team as some other companies do.  We are here to support our clients, not to use this as an income generation tool first and support secondary.