Naturally Renzacci UK Plc wants to see all its clients offer the very best service to their customers, whether they be new starts who have never seen a drycleaning machine before or simply experienced drycleaners who want to top up on their skill set. This is why we offer comprehensive on-site training courses for all drycleaners using the very best trainers in the business.
Training courses can of course be tailored around each particular clients' individual requirements.
A typical course for New Start Drycleaners consists of:
Retail Drycleaning Technology
This comprehensive 5 day course is designed to bring students up to a basic level of competence in the main customer service and production aspects of drycleaning unit shop operation. The course objective is to develop the depth of knowledge and the necessary skills to enable staff; with further practice, to deliver to the customer an efficient, high quality drycleaning service. It is an advantage if students planning to take this course are at least familiar with some of the equipment used in the drycleaning industry.
The course content can be adjusted to meet individual and specific customer requirements.
DAY 1
09:00hrs
Introduction – Course Objectives
What is Drycleaning, why is it necessary?
History of Drycleaning
Care Labelling – the implications for the cleaner of the symbols used in the HLCC Code.
Meaningless Care Labels – what to look for.
11:00hrs
Coffee
Classification of stains and soiling – a breakdown of soil and stain types
Receiving the garment from the customer – role play + customer complaints and the use of advise notes
12:30hrs
Lunch
Textiles for Drycleaners - discussion of garment, fabric and fibre types illustrated with garments and fabric samples.
Textile Regain - the moisture content of textiles and its influence on drycleaning processes.
15:00hrs
Sorting garments prior to drycleaning - the segregation of textiles into groups which can be safely cleaned together.
The Drycleaning Machine - how it works and its component parts.
The Drycleaning Machine - mechanisms of soil removal.
DAY 2
09:00hrs
Drycleaning Solvents - the solvents in use today, their physical and chemical properties.
Solvent vapour exposure monitoring.
Problem Garments - how to identify the type of garment that often fails in drycleaning (with examples)
11:00hrs
Coffee
What went wrong ? PowerPoint slides showing garments that failed in cleaning.
Stain removal - fabric, fibre and stain identification.
The chemicals used in stain removal and stain removal theory.
12:30hrs
Lunch.
Pre - Spotting, how safe is it? - Identification and treatment of stains and soiling prior to drycleaning.
Post Spotting - the advantages / disadvantages of kit chemicals. Safe stain removal techniques for silk and delicate fabrics.
Principles of Finishing - recommended steam pressures and correct use of steam and vacuum.
15:00hrs
Coffee
Professional Ironing Tables - how they compare in terms of traditional finishing methods.
The Scissor Press - its maintenance and adjustment.
Automated Finishing Equipment - the correct steam / air settings.
Implementing the Solvent Emissions Directive
DAY 3
09:00hrs
Health and Safety.
Safe working procedures for counter staff
Perchloroethylene hazards
Simulated emergency solvent spillage procedure.
Pregnancy and exposure to solvent vapour.
Safe handling of spotting equipment and spotting chemicals
Safe working procedures for garment finishing
10:00hrs
Coffee
PRACTICAL SESSIONS
Days 3 - 5 will be spent developing the necessary classification, pre-spotting, machine operation, spotting and garment finishing skills. It is hoped that staff may be able to find time on days 1 - 3, after the course finishes at around 5.00 pm, to discuss the days training and highlight any areas where they would like additional information or explanation. The course will be run on a very informal basis with staff being encouraged to ask questions as and when they arise. This may well mean that it is not possible to keep strictly to the above programme (in terms of the scheduled times) which is intended as a guide to the subject matter that will be covered.
FOLLOW UP
As is to be expected, problems and queries often arise during the first few weeks in the drycleaning business. Renzacci UK Plc are therefore always on hand to give support and help over the phone to make the transition to the provision of a high quality, professional service as smooth and stress free as possible. There is no charge for this post training backup.
